A service offering providing clients the skilled technical resources to analyze, design, implement, and support a robust Enterprise Content Management (ECM) Systems. Through use of industry best practices and lessons learned from past engagements our content management consultants have the skills needed to assist clients in the management of their organization's digital data.

ECMs is a structured approach to managing content. Content is centralized in a repository where they may be formally checked in and out. Revisions are controlled and tracked. The centralized nature of an ECM system enables security, archiving, and auditing to be applied consistently. In addition, ECM promotes the use of metadata. Users are often required to describe and categorize each document by choosing attributes from a list. This descriptive metadata helps to speed searching and sorting.

ECM provides one or more managed electronic repositories or “containers” for storage of content. Such content is usually a document, such as a word processing file, spreadsheet, or presentation, images, as well as audio or video files. Information management tasks such as backup, restoration, archiving, retention, and disposal are performed on the repositories according to an organization’s policies.

ECM systems also store descriptive metadata with the content. Examples of metadata are the author’s name, the date the content was created, and the project or department with which it is associated. Most ECM systems allow categories of metadata to be custom-defined. Metadata can be used to organize content for browsing or searching, or to support workflow processes. ECM offers the ability to browse content in views according to specific categories of metadata, or to conduct full-text searches based on specific terms found in the content.

ECM systems facilitate orderly sharing of information by tracking changes and revisions and preserving data integrity. These systems also restrict access to content based on access privileges, and provide an audit trail. More sophisticated ECM systems also provide tools for modeling and automating content-driven business processes. Examples of such processes are insurance claims processing, engineering change requests, and new product development.

ECM systems help organizations gain control over the electronic documents and content that their PC users create and share. Without such systems in place, valuable information becomes randomly distributed throughout the enterprise—on hundreds or even thousands of local hard drives and email inboxes. Not only does an organization risk having inconsistent content, but it also wastes the productivity of employees who must locate and reconcile various versions of the same file. Distributed systems also create a greater risk of security breaches or information loss due to hardware failure or data corruption.