A recent report from IDC found many businesses, banks specifically, in the Asia-Pacific region are eager to begin new technology initiatives. Many of these projects involve enhancing the banks' customer service, creating new channels that customers could use to reach out to them.

Included among these technologies are cloud computing and hyper-personalization, which many of the businesses responding to IDC's report claim to be the top focus.

"It is not so much about cost management or back-to-basics that motivate banks today," said Michael Araneta, IDC's associate director for financial insights in the Asia-Pacific region. "IT projects in 2011 will be driven by new customer centricity objectives, new compliance mandates, as well as alternative ways of using and paying for technology."

When asked about other initiatives related to installing these new technologies, many businesses then mentioned IT governance and IT security and fraud management. With new technologies being considered, which offer channels out to customers, tightening security and having governance in place to oversee it becomes essential.

In fact, a recent survey from the IT Governance Institute regarding IT in India found 50 percent of respondents said their practices related to IT governance have improved the company's management of IT-related risks.